Old Girl Sammie is one to Watch!
Thursday, 09 February 2012
Learning for Year 10 BCS and ICT students at Bolton School Girls' Division came to life when Old Girl Sammie Adams-Mercer returned to the School to talk about her thriving business, Live247help.com. Her company offers other businesses web chat solutions and is a champion of great customer service. Part of her success is based on delivering detailed statistics on Customer Relationship Management to her business clients. Pupils learned how social media plays an increasingly important role in building company reputation.
Sammie said: "We are ahead of the curve here as more and more companies, large and small, are beginning to address how they are perceived through social media. Managing your reputation online is critical - and far more significant than paying for traditional advertisements. My company works hard to ensure a business is well spoken of on the internet and we do this in many ways including setting up brand ambassadors. It is our aim that a company has only positive comments 'above the fold' (visible on the screen)."
Having left Bolton School in 2009 with A levels in ICT, Business Studies and Theatre Studies, Sammie is now in her final year at Coventry University where she is studying for a BA in Enterprise and Entrepreneurship. However, Sammie is putting into practice what she is learning and, having sold ideas onwards (look out for the Fresher Starter Packs that are coming soon to your local Debenhams store), is focussing all her efforts on her own business, which currently employs three people and whose clients include Snugg and The Cavern. Once she has graduated in May, Sammie has big plans to grow her business venture in the US.